FAQs
1. Where does Furniture King ship?
Furniture King currently ships within the United States only.
2. How long does order processing take?
Orders are typically processed within 1–3 business days after purchase, excluding weekends and holidays.
3. How long does shipping take?
After shipment, delivery generally takes 4–7 business days depending on destination and carrier operations.
4. What is the estimated delivery time?
The estimated total delivery time is typically 5–10 business days from the purchase date.
5. Do you offer free shipping?
Yes, standard shipping is available at no additional cost on all eligible orders within the United States.
6. What time is the order cut-off?
Orders placed after 3:00 PM (GMT-05:00) Eastern Standard Time may begin processing on the next business day.
7. How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 48 hours to appear in the carrier system.
8. What payment methods do you accept?
We accept American Express, Diners Club, Discover, JCB, Maestro, Mastercard, and Visa.
9. Is my payment information secure?
Yes. Transactions are processed using secure SSL encryption technology to help protect payment information.
10. When is payment charged?
Payment is processed at the time an order is placed and confirmed.
11. What currency does Furniture King use?
All orders are processed in U.S. Dollars (USD).
12. Can I return an item?
Eligible returns may be requested within 30 days from the delivery date, provided the item meets return requirements.
13. What items are eligible for return?
Returned items should be in original condition and include original packaging, labels, accessories, and proof of purchase.
14. Are returns free?
Approved returns include prepaid return shipping at no additional cost.
15. How do I start a return?
Contact customer support with your order number and reason for return, then follow the return instructions provided.
16. Do you offer exchanges?
Furniture King currently does not offer direct exchanges. Customers may return eligible items and place a new order if needed.
17. How long does a refund take?
Approved refunds are generally processed within 7 business days after the returned item is received and reviewed.
18. What if I receive a damaged or incorrect item?
If an item arrives damaged, defective, or incorrect, contact customer support within 30 days of delivery and include photos of the item, packaging, and shipping label.
19. Can I cancel my order?
Orders may be canceled before processing begins. Once processed or shipped, cancellation may no longer be available.
20. How can I contact Furniture King?
For questions about shipping, payments, returns, or refunds, contact us at
Store Name: Furniture King
Phone: +1 317-672-4115
Email: info@shopfurnitureking.com
Address: 3745 W Washington St, Indianapolis, IN 46241, United States
Opening Hours:
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 PM – 5:00 PM
Time Zone: (GMT-05:00) Eastern Standard Time (Vevay, Indiana)