FAQs
1. Where does Furniture King ship?
Furniture King currently ships within the United States only.
2. How long does order processing take?
Orders are processed within 1–3 business days after purchase, excluding weekends and holidays.
3. How long does shipping take?
Once shipped, transit time typically takes 4–7 business days, depending on the destination and carrier operations.
4. What is the estimated delivery time?
The total estimated delivery time is 5–10 business days from the date of purchase.
5. Do you offer free shipping?
Yes, standard shipping is available at no additional cost on all eligible orders within the United States.
6. What time is the order cut-off?
Orders placed after 3:00 PM (GMT-05:00) EST may begin processing on the next business day.
7. How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 48 hours to appear in the carrier’s system.
8. What payment methods do you accept?
We currently accept payment through PayPal.
9. Is my payment information secure?
Yes. Payments are processed securely through PayPal’s payment platform. Furniture King does not store your complete payment credentials or full payment account information on its servers.
10. When is payment charged?
Payment is processed at the time an order is placed. Once payment confirmation is received, your order will enter our production and handling queue.
11. What currency does Furniture King use?
All orders are processed in U.S. Dollars (USD).
12. Can I return an item?
Eligible returns may be requested within 30 days from the delivery date, provided the item meets our return requirements.
13. What items are eligible for return?
Returned items must be unused, unassembled where applicable, and in their original condition. They must include the original packaging, components, accessories, and valid proof of purchase.
Made-to-order, customized, and special-order items are not eligible for return unless they are damaged, defective, or incorrect upon delivery.
14. Are returns free?
For non-defective items returned due to a change of mind, the customer is responsible for return shipping costs and any applicable freight pickup, handling, or logistics fees.
For items that are damaged, defective, or incorrect upon delivery, Furniture King will arrange and cover the reasonable return or replacement shipping logistics.
15. How do I start a return?
Contact customer support with your order number and reason for return. Please wait for return authorization and follow the return instructions provided before shipping or delivering any item back to Furniture King.
16. Do you offer exchanges?
Furniture King does not offer direct exchanges for items returned due to a change of mind. Customers may return eligible items and place a new order if needed.
For damaged, defective, or incorrect items, Furniture King may offer a replacement, exchange, repair, or refund based on the specific circumstances.
17. How long does a refund take?
After your returned item is received and inspected, refunds are processed to the original payment method within 7 business days.
A confirmation email will be sent once the refund has been initiated. Your bank or payment provider may require additional time to post the refund to your account.
18. What if I receive a damaged or incorrect item?
If an item arrives damaged, defective, or incorrect, contact customer support within 30 days of delivery and include clear photos of the item, original packaging, shipping label, and any visible damage or defects.
Furniture King may provide a replacement, exchange, repair, or full refund based on the specific circumstances.
19. Can I cancel my order?
Orders may be canceled within 24 hours of purchase, provided that production, customization, or shipment preparation has not begun.
Once production, customization, or shipment preparation has begun, cancellation may no longer be available. Where applicable, the order will then follow the Return & Refund Policy.
20. How can I contact Furniture King?
For questions about shipping, payments, returns, or refunds, contact us at:
Store Name: Furniture King
Address: 3745 W Washington St, Indianapolis, IN 46241, United States
Phone: +1 317-672-4115
Email: info@shopfurnitureking.com
Customer Support Hours:
Monday–Saturday: 10:00 AM–7:00 PM EST
Sunday: 12:00 PM–5:00 PM EST
Time Zone: Eastern Standard Time (GMT-05:00)