Refund policy

At Furniture King, we value your trust and aim to provide a smooth and reliable shopping experience. If your order does not meet your expectations, this Return & Refund Policy explains how returns and refunds are handled in a clear and straightforward manner.

Because certain furniture items may be large, made to order, or require specialized freight handling, please review the policy carefully before submitting a return request.

Return Timeframe

You may request a return within 30 days from the date your order is delivered. Requests submitted after this period may not be approved.

Return Eligibility

To qualify for a return, all of the following conditions must be satisfied:

  • The item must be unused, unassembled where applicable, and in its original condition.
  • The item must be returned in its original packaging.
  • All original components, accessories, hardware, manuals, and included materials must be intact.
  • A valid proof of purchase, such as an order confirmation or receipt, must be provided.

Items that fail to meet these criteria may be rejected and returned to the customer.

Items Not Eligible for Return

We cannot accept returns for the following:

  • Made-to-order, customized, or special-order items, unless the item is damaged, defective, or incorrect upon delivery.
  • Items showing signs of use, assembly, wear, damage, misuse, or alteration after delivery.
  • Items returned without original packaging, components, accessories, or included materials.
  • Items returned outside the 30-day return window.

Return Method and Fees

All returns require prior approval from Furniture King. Do not ship or deliver a return until you have received return authorization and instructions from our customer support team.

For non-defective items returned due to a change of mind, the customer is responsible for return shipping costs and any applicable freight pickup, handling, or logistics fees.

For items that are damaged, defective, or incorrect upon delivery, Furniture King will arrange and cover the reasonable return or replacement shipping logistics.

Where applicable, return shipping or freight-related costs may be paid directly by the customer or deducted from the approved refund.

Return Procedure

To initiate a return, please follow these steps:

  1. Contact our customer support team with your order number and reason for return.
  2. Wait for return approval and follow the return instructions provided.
  3. Pack the item securely in its original packaging.
  4. Follow the approved shipping or freight pickup instructions provided by Furniture King.

Unauthorized, improperly packaged, or improperly shipped returns may be refused.

Exchanges

Furniture King does not offer direct exchanges for items returned due to a change of mind.

If you would like a different item, configuration, size, finish, or color, please return the original eligible item for a refund and place a new order after your return has been approved.

For damaged, defective, or incorrect items, Furniture King may offer a replacement, exchange, repair, or refund based on the specific circumstances.

Refund Processing

After your returned item is received and inspected, your refund will be processed to your original payment method within 7 business days.

A confirmation email will be sent once the refund has been initiated. Please note that your bank or payment provider may require additional time to post the refund to your account.

If you do not receive a refund confirmation within 7 business days after the returned item has been received and inspected, please contact us at info@shopfurnitureking.com.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery.

To assist with a quick resolution, please include clear photos of:

  • The item received
  • The original packaging
  • The shipping label
  • Any visible damage or defects

Based on the situation, Furniture King may provide a replacement, exchange, repair, or full refund. Furniture King will arrange and cover the reasonable return or replacement shipping logistics for qualifying damaged, defective, or incorrect items.

If an order is marked as delivered but not received, we may coordinate with the shipping carrier to confirm delivery details.

Order Cancellation Policy

Orders may be canceled within 24 hours of purchase, provided that production, customization, or shipment preparation has not begun.

To request a cancellation, please contact our customer support team as soon as possible with your order number.

Once production, customization, or shipment preparation has begun, cancellation is no longer possible. The order will then be subject to the return process outlined above, where applicable.

Contact Information

For questions or assistance regarding returns or refunds, please contact us:

Store Name: Furniture King
Address: 3745 W Washington St, Indianapolis, IN 46241, United States
Phone: +1 317-672-4115
Email: info@shopfurnitureking.com

Customer Support Hours:
Monday–Saturday: 10:00 AM–7:00 PM EST
Sunday: 12:00 PM–5:00 PM EST

Time Zone: Eastern Standard Time (GMT-05:00)